# Career Opportunity: Join TransNusa as an Airport Ticketing Staff
Are you ready to elevate your career in the dynamic aviation industry? PT TransNusa Aviation Mandiri is actively seeking dedicated professionals to join our expanding team. If you thrive in a fast-paced environment and possess a genuine passion for delivering outstanding customer service, this is your opportunity to shine. We are looking for talented individuals to fill the role of Airport Ticketing Staff at major aviation hubs.
## About TransNusa Aviation Mandiri
Founded in August 2005 with its primary base at El Tari Airport in Kupang, TransNusa initially served the eastern regions of Indonesia, including Nusa Tenggara and South Sulawesi, using chartered aircraft. A major milestone was achieved in August 2011 when the company secured its own Air Operator’s Certificate (AOC) and transitioned into a scheduled commercial airline.
Demonstrating remarkable adaptability within the global aviation sector, TransNusa underwent a strategic rebranding in December 2021. The airline successfully shifted toward a modern Low-Cost Carrier (LCC) business model, integrating advanced jet engine aircraft as the core of its modern fleet. Today, working with TransNusa means becoming part of an ambitious, forward-thinking airline dedicated to connecting passengers with exceptional efficiency and comfort.
## Role Overview: Airport Ticketing Staff
As an Airport Ticketing Staff member, you will serve as a vital ambassador for our brand. Operating within a bustling airport environment, your primary mission is to deliver seamless ticketing solutions and ensure a frictionless journey for every traveler.
Key Responsibilities
* Provide professional and courteous ticketing services to departing and arriving passengers.
* Process flight reservations, ticket issuance, changes, and cancellations accurately.
* Handle customer inquiries, resolve ticketing discrepancies, and manage passenger concerns with patience and diplomacy.
* Collaborate closely with ground operations teams to maintain timely boarding and departure schedules.
* Manage multiple tasks simultaneously while maintaining a high level of accuracy under pressure.
## Candidate Requirements
To ensure our passengers continue to receive world-class service, applicants must meet the following professional criteria:
* Education: Minimum of a Diploma degree in any field. Qualifications in Air Transport, Tourism, or Hospitality are considered a distinct advantage. Fresh graduates who meet the competency standards are warmly encouraged to apply.
* Experience: At least one year of hands-on experience in ticketing and customer service roles. Prior background in handling international flights will be viewed favorably.
* Technical Skills: Working familiarity with standard airline reservation and ticketing systems.
* Communication: Exceptional verbal and written communication skills in both English and Indonesian, with a strong emphasis on customer satisfaction.
* Soft Skills: High attention to detail, strong problem-solving abilities, and the capacity to thrive in a high-pressure, fast-moving airport setting.
* Availability: Flexibility to work unconventional schedules, including night shifts, weekends, and public holidays.
## Job Locations and Application Details
* Primary Locations: I Gusti Ngurah Rai International Airport (Urgent Requirement) and All Stations.
* Application Deadline: Immediate submission is strongly encouraged.
Note: Due to the high volume of applications expected, only shortlisted candidates will be contacted to advance to the interview stage. Take the next step in your professional journey and apply today to become a valued member of the TransNusa family.