# Shaping the Future of Gaming: Career Opportunities at Moonton Indonesia
As the local subsidiary of the renowned global developer Shanghai Moonton Technology Co., Ltd., Moonton Indonesia—operating as PT Monster Entertainment Indonesia—stands at the forefront of the mobile gaming revolution. We are the driving force behind the global phenomenon Mobile Legends: Bang Bang, a premier 5v5 MOBA experience that has captivated millions. By challenging players to strategically dismantle enemy bases while fortifying their own, we have redefined competitive mobile gaming across Southeast Asia.
Our influence spans beyond the screen. Mobile Legends: Bang Bang served as a flagship title in the 2019 Indonesian President’s Cup and made its mark as a featured e-sport at the 2019 SEA Games in the Philippines. Furthermore, our flagship tournament, the Mobile Legends Professional League (MPL), has evolved into the most-watched mobile MOBA league in the region, pioneering the first franchise-based esports model in Southeast Asia. With over 2.5 million hours of viewership generated, we are actively shaping the standard for professional esports in Indonesia.
## Join Our Dynamic Team
We are committed to being pioneers in the gaming and esports industry. We foster a culture of adaptability and growth, constantly seeking ambitious talent to help us evolve. If you are passionate about the gaming landscape, we invite you to contribute to our global vision.
Role: Customer Service Agent
We are currently looking for a dedicated Customer Service Agent to join our operations team. This role is pivotal in maintaining the high standards of our user experience.
* Manage player inquiries, resolve complaints, and document feedback across diverse project portfolios.
* Support the operations department by providing actionable insights and follow-ups to optimize game performance and user data.
* Oversee and manage moderator teams to ensure community standards are maintained.
* Execute additional projects and tasks assigned by departmental supervisors.
Ideal Candidate Qualifications
* Fresh graduates are highly encouraged to apply.
* A genuine passion for gaming, with a deep understanding of user behaviors, habits, and community mentalities.
* A strong desire to build a long-term career within the gaming industry.
Prior experience with Mobile Legends: Bang Bang* is considered a significant advantage.
* Fluent in English and Indonesian; proficiency in Malay or Tagalog is a plus.
* A mature, team-oriented mindset combined with a proactive attitude and strong professional ethics.
* The resilience to work effectively under pressure.
## Why Choose a Career with Moonton?
At Moonton Indonesia, we prioritize the well-being and professional growth of our employees. Our workplace is designed to inspire creativity and sustain high performance through a comprehensive benefits package:
* Flexible Work Arrangements: Balance your professional and personal life with ease.
* Lifestyle Perks: Enjoy office meal benefits, unlimited office snacks, and daily afternoon tea.
* Professional Growth: Benefit from comprehensive mentorship programs for new hires and clear internal promotion pathways.
* Global Collaboration: Work alongside diverse, dynamic teams across the globe.
* Health & Wellness: Access comprehensive medical insurance and dedicated mental health and wellness initiatives.
* Company Culture: Participate in annual company trips, fun festival celebrations, and engaging team-building activities.
* Exclusive Rewards: Receive in-game benefits, exclusive Moonton merchandise, and opportunities to participate in professional educational programs.
## How to Apply
Are you ready to make a significant impact on the gaming industry? We would love to hear from you. To apply, please submit your CV to [email protected] with the subject line: "Indonesian Customer Service Agent."
Join us at Moonton Indonesia, and let’s create extraordinary gaming experiences together.