# Build Your Career with Sinar Mas Land: Customer Service Coordinator Opening in BSD City
Stepping into a career with one of Indonesia’s premier real estate developers offers an exceptional opportunity to shape the future of urban living. Sinar Mas Land has been a trailblazer in the property sector since 1987, renowned for visionary masterworks like Bumi Serpong Damai (BSD City) and pioneering commercial hubs such as the ITC network. Joining this industry giant means immersing yourself in an innovative environment that values excellence, professional growth, and impactful community building.
If you possess a passion for client advocacy and leadership, an exciting career path awaits. Sinar Mas Land is currently seeking a talented professional to join its dynamic workforce in Tangerang.
## Job Overview: Customer Service Coordinator – BSD
The Customer Service Coordinator plays a pivotal role in maintaining the high standards of client satisfaction that Sinar Mas Land is known for. This position requires a proactive leader capable of bridging the gap between residents or clients and internal operational teams to deliver seamless resolutions.
Key Responsibilities
* Operational Oversight: Supervise day-to-day client service workflows to guarantee superior service standards and maximize consumer happiness.
* Issue Resolution: Receive, dispatch, and coordinate client grievances with the appropriate departments to secure prompt and effective solutions.
* SLA Tracking: Monitor ongoing transactions and requests requiring cross-departmental action, ensuring adherence to established Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
* Performance Analytics: Compile and analyze routine reports regarding service metrics, offering actionable insights to drive continuous operational enhancement.
Candidate Qualifications
* Educational Background: Hold at least a Bachelor’s Degree in Communication, Management, Business Administration, or a closely related discipline.
* Professional Experience: Bring a minimum of 2 to 3 years of hands-on experience in client service or related fields like hospitality.
* Leadership Track Record: Possess at least 1 year of formal experience operating in a supervisory or leadership capacity.
* Industry Advantage: Prior exposure to the property sector—particularly in Customer Relations (CR) or Tenant Relations (TR)—will be viewed very favorably.
* Language Skills: Demonstrate professional proficiency in both written and spoken English, paired with a readiness for training and development initiatives.
* Core Competencies: Exhibit strong interpersonal skills, a deeply client-centric mindset, elite problem-solving capabilities, and refined team management talents.
* Technical Literacy: Maintain strong computer literacy, particularly with Microsoft Office applications.
* Location Readiness: Show a genuine willingness to be stationed at BSD City.
## Important Recruitment Notice
Candidates are strongly advised to remain vigilant against fraudulent recruitment activities operating under the guise of Sinar Mas Land. Please note that the official recruitment process is entirely free of charge. The company never requests any form of payment or financial reimbursement during selection. Furthermore, only applicants who closely match the stated qualifications will be contacted for further evaluation. Take the next step in your professional journey and apply today to become a valued part of an industry leader.