# Career Opportunity: PT Reska Multi Usaha (KAI Services) Opens Recruitment for Mobile Customer Service
Stepping into a professional career within the transportation and hospitality sector often begins with joining an industry leader. PT Reska Multi Usaha, widely recognized as KAI Services, has officially announced its latest career openings. Established in 2003 as a subsidiary of PT Kereta Api Indonesia (Persero)—a corporate giant with a rich 67-year history of transforming Indonesia's rail network—KAI Services continuously supports its parent company's operational goals.
The organization manages diverse business portfolios, ranging from onboard train services, restaurant operations, parking management, and catering to popular lifestyle spots like Loko Cafe and Loko Kiosk. For ambitious job seekers looking to make a mark in passenger service, this recruitment drive offers a golden gateway to professional growth.
## Available Position: Customer Service Mobile (Christmas 2026 & New Year 2027 Holiday Season)
KAI Services is currently seeking dynamic individuals to fill the role of Customer Service Mobile specifically for the upcoming peak holiday transport season. In this proactive role, you will act as the frontline ambassador for the railway network.
Your core responsibilities will involve greeting passengers, delivering accurate travel information, explaining ongoing promotional campaigns, and adopting an active "jemput bola" (proactive outreach) approach to assist travelers navigating the stations.
Key Qualifications and Requirements
To ensure the highest standard of passenger satisfaction, applicants must meet the following criteria:
* Educational Background: Minimum high school diploma (SLTA/SMA or equivalent).
* Age Limits: Maximum 30 years old for male applicants; maximum 28 years old for female applicants.
* Marital Status: Must be unmarried at the time of application.
* Physical Requirements:
* Minimum height of 160 cm for males and 155 cm for females, with a proportional body posture.
* Physically and mentally healthy with zero color blindness.
* Male candidates must be free from tattoos and body piercings.
* Appearance & Soft Skills: Possess a neat, polite, and attractive appearance. Must be naturally friendly, deeply service-oriented, highly communicative, professional, and fully prepared to work in rotational shifts.
* Administrative Prerequisites: Must possess an active BPJS health insurance card and an NPWP (Taxpayer Identification Number).
Designated Work Locations
Successful candidates will be assigned to strategic regional operational areas (Daop):
* Daop 1 Jakarta (Stations): Gambir, Pasar Senen, Jatinegara, Bekasi, Cikarang, Karawang, Cikampek, and Sukabumi.
* Daop 2 Bandung (Stations): Bandung, Kiaracondong, Cimahi, and Tasikmalaya.
## How to Apply for KAI Services Recruitment
If you match the criteria and are ready to embark on an exciting journey within the railway hospitality sector, you can submit your application. Prepare your comprehensive Curriculum Vitae (CV) along with a recent photograph, and direct your email to the specific regional recruitment address matching your preferred placement:
* Daop 1 Jakarta: `[email protected]`
* Daop 2 Bandung: `[email protected]`
Mandatory Email Format
To ensure your application is reviewed by the hiring team, use the exact subject line format below:
> [Full Name]_[Position]_[Domicile City]
> Example: `Rara_CSM_Bandung`
## Important Recruitment Warnings
* Strictly Merit-Based: Only candidates who strictly meet all specified prerequisites will proceed through the selection stages.
* Zero Fees: The entire recruitment process at PT Reska Multi Usaha (KAI Services) is 100% free of charge.
* No Intermediaries: The company never applies refund policies, nor does it partner with any travel agencies, transportation providers, or third-party brokers for ticket or accommodation reimbursements.
* Beware of Fraud: Applicants are strongly urged to ignore any individual or organization claiming they can guarantee placement or assist in passing the selection phases.
* Final Decision: The selection process implements an elimination system (sistem gugur), and the final decisions made by the recruitment committee are absolute and indisputable.