# Career Opportunities at PT Infomedia Nusantara: Join the Telkom Group Excellence
PT Infomedia Nusantara, a distinguished subsidiary of the Telkom Group, stands as a cornerstone in Indonesia’s digital communication and media advertising landscape. Since its inception, the company has acted as a vital bridge connecting businesses with consumers, originally establishing its reputation as the country's primary provider of telephone directory information services.
With a robust ownership structure split between Telkom Indonesia and Multimedia Nusantara, the organization has evolved from its 1975 roots—when it first launched the iconic Telkom Yellow Pages—into a multi-faceted digital powerhouse. Today, Infomedia operates through three core business pillars, consistently adapting to the high-paced demands of the modern information technology sector.
## Expanding Your Professional Horizons
As the company continues to scale its operations to meet the increasing needs of the digital age, PT Infomedia Nusantara is actively seeking motivated professionals to join its workforce in March 2026. This is an exceptional opportunity for ambitious individuals to advance their careers within the prestigious Telkom Group ecosystem.
## Available Position: Customer Service Representative (CSR)
The Customer Service Representative role is pivotal to the organization’s mission of delivering seamless support and maintaining high levels of client satisfaction.
Core Responsibilities
Successful candidates will be tasked with the following essential duties:
* Customer Engagement: Providing comprehensive information, addressing inquiries, and resolving service-related complaints for Telkomsel subscribers.
* Technical Escalation: Managing complex customer issues by escalating unresolved cases through designated platforms such as Cookies or other official Service Operation Support channels.
* Data Management: Identifying and accurately documenting the specific needs or concerns of walk-in customers at GraPARI locations using authorized internal applications.
Candidate Qualifications
To be considered for this position, applicants must demonstrate the following credentials:
1. Educational Background: Minimum Diploma (D3) degree with a minimum GPA of 2.75 for graduates from public universities (PTN) or 3.00 for those from private universities (PTS).
2. Communication Skills: Exceptional verbal and written communication abilities, including proficiency in English.
3. Mindset: A strong customer-oriented approach with the ability to provide empathetic and professional service.
4. Collaboration: The capability to work effectively both as an independent contributor and as a collaborative team member.
5. Location: Preference will be given to candidates residing within the designated city or regency where the position is located.
Joining PT Infomedia Nusantara offers a unique chance to work at the forefront of Indonesia's telecommunications industry. If you possess the drive to excel and meet the requirements listed above, we invite you to submit your application and embark on a rewarding professional journey with the Telkom Group.