# Career Opportunities: Join the Service Administration Team at Daikin Indonesia
Established in June 2012, PT. Daikin Airconditioning Indonesia stands as a pivotal arm of the global Daikin network, committed to delivering world-class cooling solutions tailored to the unique requirements of the Indonesian market. With an expansive infrastructure that includes 12 strategic branches—covering major cities such as Tangerang, Bekasi, Bandung, Semarang, Yogyakarta, Surabaya, Denpasar, Makassar, Palembang, Pekanbaru, Medan, and Manado—Daikin maintains a formidable presence. Supported by a network of over 1,200 dealers and 500 service points, the company continues to set the benchmark for excellence in the climate control industry.
## Why Build Your Career with Daikin?
Daikin is synonymous with innovation, reliability, and unparalleled technical expertise. As a member of our team, you are not just an employee; you are part of a global leader dedicated to enhancing the quality of indoor environments. We pride ourselves on operational precision and a commitment to customer satisfaction that starts from the moment a unit is purchased and continues through its entire lifecycle.
## Role Overview: Service Administrator
We are currently seeking a detail-oriented and proactive Service Administrator to join our growing team. This role is essential for maintaining the high standards of our after-sales support and ensuring that our service operations run seamlessly.
Key Responsibilities
The Service Administrator acts as the backbone of our after-sales department, ensuring that all service interactions are documented and managed with efficiency. Your daily duties will include:
* Operational Monitoring: Overseeing and tracking all service-related activities to ensure timely resolution.
* Data Management: Maintaining accurate records, documentation, and digital files pertaining to all service interactions.
* Stakeholder Coordination: Acting as a bridge between internal technicians, external customers, dealers, and authorized service partners.
* System Updates: Inputting, monitoring, and updating service status data to keep our internal databases current.
* Reporting: Preparing and submitting regular administrative and progress reports to management.
* Operational Support: Assisting the Service Department in maintaining smooth, day-to-day internal workflows.
## Candidate Requirements
We are looking for a professional who thrives in an organized, fast-paced environment and possesses the ability to multitask effectively.
* Education: A minimum of a Diploma (D3) or Bachelor’s degree (S1) in any major.
* Experience: Previous experience in administration, customer service, or after-sales support is considered a distinct advantage.
* Technical Skills: Proficiency in Microsoft Office Suite is mandatory, with an advanced command of Microsoft Excel.
* Professional Attributes: Exceptional attention to detail, strong organizational skills, and clear communication abilities.
* Soft Skills: A natural problem-solver who excels both when working independently and as part of a collaborative team.
## How to Apply
If you are ready to advance your career with a global industry leader, we invite you to submit your application. Please send your comprehensive CV to [email protected] with the email subject line: Service Admin – Jakarta.
Please note: Only candidates who meet the specified criteria will be shortlisted and contacted for the next stage of the recruitment process.
A Note on Recruitment Security
Daikin Indonesia reminds all prospective applicants to exercise caution regarding potential job scams. Please be advised that the entire recruitment process at PT. Daikin Airconditioning Indonesia is conducted free of charge. We do not request any payments from candidates at any stage of our hiring procedure.