# Career Opportunity: Become a Customer Service Representative at TIKI Karawang
Since its inception in 1970, PT Citra Van Titipan Kilat (TIKI) has cemented its reputation as a cornerstone of Indonesia’s logistics industry. For over five decades, the company has remained committed to delivering reliable, secure, and rapid shipping solutions. Boasting a massive operational network that spans 69 major cities, backed by 500 representative offices, 3,200 retail outlets, and a dedicated team of 12,000 professionals, TIKI continues to bridge the gap in both domestic and international logistics. Driven by the philosophy "Your Package is My World," the company remains a forward-thinking brand that evolves alongside the needs of every generation.
## Join Our Dynamic Team in Karawang
TIKI is currently seeking a motivated and empathetic individual to join our front-line team as a Customer Service Representative in Karawang. We are looking for someone who shares our passion for service excellence and is ready to represent our brand with professionalism and care.
Core Responsibilities
As a Customer Service representative, you will be the face and voice of our company. Your daily tasks will include:
* Customer Engagement: Maintaining a consistently positive, empathetic, and professional attitude when interacting with every client.
* Conflict Resolution: Proactively listening to and resolving customer complaints or concerns in a timely manner.
* Product Expertise: Developing a deep understanding of all TIKI service offerings to provide accurate and helpful information to our clientele.
* Satisfaction Management: Ensuring every interaction contributes to high levels of customer satisfaction and professional support.
Candidate Requirements
To be considered for this position, applicants must meet the following criteria:
* Gender: Female.
* Age: Between 18 and 25 years old.
* Location: Must currently reside in the Karawang area.
* Education: Minimum high school diploma (SMA/SMK or equivalent).
* Technical Skills: Proficiency in basic computer operations is mandatory.
* Soft Skills: Strong communication abilities, a proactive mindset, and a customer-first approach.
## How to Apply
If you are ready to launch your career with one of Indonesia’s most respected logistics firms, please submit your comprehensive CV and application letter via email.
* Email Address: [email protected]
* Email Subject: [Your Full Name]_Customer Service
## Important Notice Regarding Recruitment Fraud
At PT TIKI Karawang Utama, we prioritize transparency and integrity. Please be advised that the entire recruitment process is conducted completely free of charge. We never request payment from applicants at any stage of the hiring process. Stay vigilant and avoid any communication claiming to represent TIKI that requests financial compensation.